Refund & Cancellation Policy

Scope

This policy applies to services provided by Re-EL Branding & Technologies.

Project Deposits

Unless stated otherwise in a written proposal, a non-refundable deposit may be required to secure booking and commence work. The deposit covers initial scoping, planning and allocation of resources.

Cancellations by Client

If the client cancels a project after work has commenced, payment is due for all work completed up to the cancellation date, including any non-refundable deposits. Reusable materials may be handed over where agreed.

Cancellations by Re-EL

Re-EL reserves the right to cancel or suspend a project for non-payment, breach of terms, or circumstances outside reasonable control. Any prepaid amounts for uncompleted work will be handled in line with the agreed terms.

Refunds

Refunds are only considered where required by law or explicitly agreed in writing. Due to the custom nature of digital services, refunds for completed work are generally not provided.

Changes to Scope

Significant changes to project scope may require a revised quote and timeline. Additional work is billed separately.

Contact

For refund or cancellation requests: info@re-el.co.za